FAQ

Most frequent questions and answers

We do not currently ship to PO boxes. Please provide a standard street address for shipping purposes.

The choice of transport depends on the destination and then choose the shipping company, we have the following 4 shipping company UPS , DHL , Fedex & TNT will provide tracking number.

We provide Stripe Payment Service accept: Visa, Master Card, AMEX, DISCOVER, American Express, JCB Card , Diners Club Card, UnionPay & Apple Pay. 

   

You will receive an email with a tracking number after the order has been confirmed.

The first email you should receive is a confirmation of your order. If you have not yet received it, it means we are still processing your order. Once your item has shipped, you will receive an email with a tracking number. Products usually take between 5-7 business days to arrive. If they do not arrive within the estimated time frame, please email support at [email protected] and let us know there is an issue.

Please allow up to 1 business day to give us time to mark your order for fulfillment. Once the order is marked, we will receive the tracking number from our shippers and send you an email with your tracking information. From the initial time of ordering to the time of delivery, it should take somewhere between 5-7 business days for your order to arrive.

We cannot change shipping addresses once the order been confirmed. You can attempt to cancel the order or contact our support team.

Our products are covered against manufacturer defects for up to 1 year. If you received a faulty product, please send an email to our support team, and we will send you a replacement unit.

Below are a list of reasons why your payment did not go through: Your card issuer might be having technical issues that prevent us from requesting an authorization on your card. Your card issuer might block the payment for security reason, as it doesn’t fit your regular spending pattern. Your card is not activated for online payments. There could be a sending limit on your card that has been exceeded. The network you are using to make the payment is not secure or unstable. To help you make a payment successfully, you may want to try the following: Using a different card to make your payment again. Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card. Use a secure network to make your payment.